Fiantra Consulting Ltd
Company Number: 16308966
3rd Floor, 86-90 Paul Street, London EC2A 4NE
hello@fiantra.co.uk

At Fiantra Consulting, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information, and your rights regarding your data.

1. Who We Are

Fiantra Consulting Ltd (“we”, “us”, “our”) provides business consulting services. Our registered office is at 3rd Floor, 86-90 Paul Street, London EC2A 4NE.

2. What Information We Collect

We may collect and process the following data about you:

• Name, company name, and contact details (email, phone, address)

• Information you provide when contacting us via email, phone, or our website

• Business and project information relevant to our services

• Technical data such as IP address, browser type, and usage data (collected via cookies)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide our services

• Maintain records for administrative, legal, and accounting purposes

• Send you relevant updates or marketing communications (only if you have opted in)

• Improve our website and services

4. Legal Basis for Processing

We process your data based on:

• Consent (for marketing communications)

• Legitimate interests (to provide and improve our services)

• Legal obligations (for accounting and compliance)

5. How We Store Your Information

Your information is securely stored on encrypted, password-protected systems. Where we use third-party providers (such as cloud storage or email services), we ensure they are GDPR-compliant.

6. How Long We Keep Your Information

• For clients: We retain your information for up to 6 years after our last engagement, for legal and accounting purposes.

• For marketing: We retain your data until you unsubscribe or withdraw consent. Unsubscribed contacts are deleted after 6 months.

• For enquiries: We keep your data for up to 12 months unless you become a client.

7. Sharing Your Information

We do not share your personal information with third parties except:

• Where required by law or regulation

• With trusted service providers who help us deliver our services (e.g., IT, email, or accounting providers), under strict confidentiality agreements

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Restrict or object to our processing

• Withdraw consent at any time (for marketing)

• Request a copy of your data in a portable format

To exercise your rights or for any privacy concerns, please contact us at hello@fiantra.co.uk.

9. Complaints

If you are dissatisfied with how we handle your data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. Please review regularly.

Last updated: 7 August 2025